Frequently Asked Questions

1. What is Sales Force Automation (SFA)?

A Sales Force Automation (SFA) system is a digital tool which enhances efficiency and organization across diverse industries. This software tool is an asset for businesses, facilitating the seamless management and optimization of their sales processes. Whether it’s tracking potential clients, overseeing leads, or automating routine tasks, the Repforce SFA system is meticulously crafted to simplify the lives of sales teams, managers, and entire companies. Moreover, the Repforce SFA system goes the extra mile by providing valuable insights and comprehensive reports, empowering businesses to measure the effectiveness of their sales endeavours.

2. How does Repforce aid in sales team collaboration?

Repforce facilitates seamless collaboration among sales teams by actively sharing client details, orders, and historical data among designated sales representatives and managers. This real-time accessibility empowers them to engage in instant and ongoing collaboration, even when in the field.

3. Can the Repforce system automate repetitive tasks for our sales team?

Certainly, Repforce serves as an ideal solution for automating various repetitive tasks within sales teams, including but not limited to calendar planning, tracking client visit durations, timekeeping, monitoring travel distances, conducting surveys, and generating reports.

4. Is the Repforce solution compatible with other software we use?

Absolutely, the Repforce solution is currently compatible with a variety of widely-used reporting, accounting, and stock management software. However, it’s worth noting that we continuously enhance our integration capabilities. If you have any concerns or questions about the compatibility of our solution with your existing software, feel free to reach out to our sales team for further assistance.

5. What kind of reporting and analytics does Repforce provide?

The Repforce solution offers a comprehensive range of reporting and analytics, including daily, weekly, monthly, and yearly reports. Additionally, it supports automated reporting, task-specific reports, location-specific reports, customer-specific reports, and personalised reports for individual sales representatives.

6. How scalable is the Repforce system as our business grows?

The scalability of the Repforce system is unlimited in terms of the number of users per profile. Accounts are billed based on the quantity of users, allowing flexibility as your business expands.

7. Does my sales team need specific devices to use this software?

The software is compatible with a wide range of smartphones accessible through the Android Play Store and the iOS App Store. Additionally, the backend can be accessed online using desktops and laptops.

8. Is training provided for users to maximise the benefits of the Repforce system?

Yes, training is offered upon registration. Field representatives using the mobile app and basic dashboard features receive initial training, while managers undergo a comprehensive training session on dashboard functionalities. For additional training sessions, there is a cost associated, and arrangements can be made through account managers.

9. What kind of customer support is available for the Repforce system?

The Repforce system is a fully supported solution, and assistance is available via WhatsApp, call-back services, and email.

10. What is the pricing model for the Repforce system?

Repforce uses a three-tier pricing model, Basic, Standard, and Enterprise, each offering distinct features and benefits. For personalized pricing and tailored packages, you can discuss and arrange with our sales team upon request.

11. Is there a trial period or demo available for the Repforce system?

A 7-day trial period is available and can be arranged upon request through our sales team.

12. What is the cancellation policy?

Our cancellation policy includes a three-month notice period. This ensures that, upon cancellation, you will receive all the essential reports, files, and documents extracted from our system at the end of the three-month period.

13. Is Repforce cloud-based or on-premise?

Repforce and its software are hosted in the cloud.

14. What security measures are in place to protect sensitive sales data?

All accounts have password protection, and user activation and deactivation can be managed by both the management and support teams through the system. While stringent measures are in place to safeguard your sales data, it is crucial for all Repforce users to maintain the confidentiality of their passwords and login details. In the event of any suspicion that your password has been compromised, please contact support immediately.

15. How does the Repforce system handle customer data privacy and compliance?

The entire team has signed Non-Disclosure Agreements (NDAs) and adheres to rigorous protocols concerning customer data privacy and compliance.